frequently asked questions
Deliveries & Products
What time will my delivery arrive?
We deliver your order overnight and early in the morning to ensure it arrives at your doorstep before breakfast.
Do you deliver more than just dairy milk?
Yes, alongside traditional milk, we deliver non-dairy alternatives, fresh juices, tea, coffee, and bottled water. Our Products page.
What should I do with my empty glass bottles?
Please give them a quick rinse and leave them on your doorstep on your next scheduled delivery day so they can be collected, sterilized, and reused.
Managing Your Account
How do I pause deliveries when I go on holiday?
You can pause your standing order by notifying us a few days before your departure. Call, text, or email us - 07979548947 or barrynorthall@swbmilk.co.uk
How to change or cancel my order?
You can change your order by calling, texting, emailing, or leaving a note.
Is there a minimum order requirement?
No minimum order
Billing & Payments
How do I pay for my deliveries?
We accept Cash, BACS transfer, cheques, and Card payments
When will I be invoiced?
Customers are billed every 2 weeks or 4 weeks.
How will I get an invoice?
Invoices are emailed, or paper invoices are left with your milk